Shipping policy
Shipping & Handling FAQ
Q: How long will it take for my order to arrive?
A: Delivery usually takes between 5 to 15 days, depending on product availability. If your order contains multiple items, everything will be shipped together once the item with the longest handling time is ready. We do not split orders into separate shipments, so please place individual orders if you need items sent separately.
Q: Which carriers do you use, and do you ship to P.O. Boxes?
A: For North American customers, we ship using USPS, UPS, FedEx, and DHL. We cannot deliver to P.O. Boxes. Please note that shipping to regions like Alaska, Hawaii, or mountainous areas may take a bit longer.
Q: How much does shipping cost?
A: We offer free shipping on most orders of $35 or more! If your order total is under $35, the exact shipping rate will be displayed on the checkout page after entering your address.
Q: Who pays for customs duties and taxes?
A: International import taxes, customs duties, and related clearance fees are the customer's responsibility according to local regulations.
Q: Can I change my shipping address after placing an order?
A: Please verify your address carefully before completing payment. Once an order is shipped, we cannot guarantee address changes. Any extra costs or delivery risks arising from changes requested after dispatch will be the buyer's responsibility.
Q: What happens if my delivery is delayed?
A: We are not responsible for delays caused by:
Incorrect or missing contact details/address.
Delays in customs clearance caused by the recipient (destroyed goods will not be compensated).
Severe weather, postal system interruptions, or other Force Majeure events.
Attempted deliveries on weekends, holidays, or to inaccessible locations (e.g., gated communities or restricted offices).
Q: How do I track my order and handle damaged goods?
Tracking: You will receive a tracking link via email or SMS as soon as your package is dispatched.
Damaged Box: Inspect the parcel before signing. If it looks visibly damaged, please decline receipt and inform our customer service team right away.
Missing/Damaged Contents: We strongly recommend recording a video while opening your package. Contact us within 24 hours of delivery if anything is missing or damaged so we can help you immediately!